The Height Safety and Rope Access Shop

Refund and Returns Policy

We accept refunds and exchanges.

Manufacturer’s warranties are applicable to all items at HSRAS

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Please check your goods against your invoice before opening the individual items packaging. If you remove the item from the original packaging you will void the return policy.
To be eligible for a return:
•    Customers must contact HSRAS to obtain return authorisation for the item/s.
•    The item/s is returned to HSRAS in “new” condition with all internal and external packaging, swing tags, labels and manuals complete and intact.
•    The item/s are NOT opened, used, worn or damaged and are in 100% re-saleable condition when they are returned.
•    The item/s have not been entered into service or used in a work situation.
To complete your return, we require a receipt or proof of purchase.  
Please do not send your purchase back to the manufacturer.

Manufacturer's warranties are valid for the original purchaser, however, does not include damage due to improper use or care, accident, or negligence. It also excludes reasonable wear and tear, and natural material breakdown due to age, use, or environmental conditions.

On the occasion that a product may fail, consumers should return the item to the point of purchase for inspection. If deemed faulty, the item may be credited, replaced, or repaired at the company's discretion. It is an Occupational Health and Safety requirement that any product returned for evaluation is to be in a clean and dry condition.

Exchanges (if applicable)
We will replace items if they are defective, damaged or delivered incorrectly. If you have received an incorrect item, we will happily exchange the item for the correct product at no extra cost.
If you order an item incorrectly, we will exchange it for the correct item. Incorrectly ordered items are returned at the cost of the customer.
If you need to exchange it for the same item, send us an email at and send your item to: PO Box 444, North Melbourne, Victoria 3051

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at